Privacy Policy

Last Updated: June 19, 2026

Preface

Fuan Joint Treatment Center (hereinafter referred to as “the Center”) places great importance on your personal information and privacy rights. The Center is a joint medical institution approved by the Ministry of Health and Welfare that provides professional services such as physical therapy, psychotherapy, and speech therapy for adults and children.

When you visit our official website (https://fncc.com.tw(hereinafter referred to as “this website”), or when you contact this office, make an appointment, or receive services through this website, by phone, email, the LINE Official Account (@fncc), or otherwise, to contact our firm, make an appointment, or receive services, our firm will, in accordance with this Privacy Policy (hereinafter referred to as “this Policy”), explain how we collect, process, and use personal data, as well as the rights you may exercise.

Please read this policy carefully. If you do not agree with the terms of this policy, please do not provide any personal information and discontinue use of this website and related services. By continuing to use this website, you acknowledge that you have read, understood, and agreed to this policy.

I. Scope of Application

  1. This policy applies to the processing of personal data involved when you interact with our firm through this website and the online and offline channels provided by our firm.
  2. This PolicyNot applicableOn:
    • The content and privacy practices of third-party websites linked to from this site (such as Facebook, LINE, Google Maps, etc.);
    • Processing of personal data not carried out by personnel commissioned by or involved in the management of this firm;
    • Information that you have publicly posted on your own on third-party platforms (such as social media).
  3. The services you received at our firmProfessional services such as medical care, psychological counseling, and speech therapyIn addition to this policy, we are also bound by the confidentiality obligations set forth in the Medical Care Act, the Psychologists Act, the Speech-Language Pathologists Act, the Physical Therapists Act, and relevant medical ethics guidelines. This policy applies in conjunction with the aforementioned statutory confidentiality obligations, and the stricter standard of protection shall prevail with respect to confidential medical information.

II. Categories of Personal Data Collected

In accordance with the Personal Data Protection Act and the practical needs of our firm’s operations, we may collect the following categories of personal data:

(1) Identification Category

Name, gender, date of birth, National ID number or passport number, phone number, email address, mailing address, LINE account or nickname, IP address, device identifier, browser type, etc.

(2) Medical and health-related information (classified as sensitive personal information)

Medical history, diagnosis, assessment results, treatment records, rehabilitation progress, psychological evaluation reports, speech and language development assessments, medication information, allergy history, X-ray or imaging data, referral or consultation information, and other information related to physical and mental health.

Special Note:Pursuant to Article 6 of the Personal Data Protection Act, data related to medical care, genetics, and health examinations are classified asSensitive Personal Information, Our firm will collect, process, or use such information only in accordance with legal requirements and will implement appropriate security measures.

(3) Data on Children and Adolescents

If the service recipient is a minor, our office may collect the child’s name, date of birth, school information, developmental assessment data, andLegal Representative (Parent or Guardian)Information such as the individual's name, contact information, and identification documents.

(4) Finance and Transactions

Costs of self-pay treatments, payment methods, receipt or invoice information, appointment and cancellation records, etc.

(5) Internet Use and Technology

Visit time, pages viewed, time spent on the site, click behavior, data generated by cookies and similar technologies, operating system, language settings, referring URLs, etc.

(6) Other

Any inquiries, opinions, comments, or feedback you voluntarily provide via the contact form, appointment form, phone, email, or LINE messages.

III. Methods of Collecting Personal Information

Our firm may collect your personal information in the following ways:

1. This Website

  • Contact Us Form (Name, Phone Number, Email Address, Subject, Details, etc.)
  • Appointment Request Form
  • Website Message or Comment Feature
  • Newsletter or Information Subscription (if available)
  • Automation Technologies (Cookies, Google Analytics, and other web analytics tools)

2. Offline and Communication Channels

  • Phone: 03-2737788
  • LINE Official Account: @fncc
  • Email
  • Case information, consent forms, and assessment forms completed on-site

3. Third-Party Sources

  • Referral or consultation information provided by other medical institutions, schools, caregivers, or legal representatives, with your consent or at your direction
  • Information required to be provided pursuant to laws, regulations, or at the request of the competent authority

IV. Purpose of Collecting Personal Information

Pursuant to Article 19 of the Personal Data Protection Act and within the scope of the specified purposes, the specific purposes for which this firm collects personal data include (but are not limited to):

Purpose Category Description
Medical and Health Services We provide professional services such as physical therapy, psychotherapy, speech therapy, health promotion exercise training, and psychological assessments.
Appointments and Case Management Appointment booking, scheduling, appointment reminders, and cancellation or rescheduling notifications
Quality and Safety of Care Assess and monitor treatment outcomes; conduct interdisciplinary team consultations (as necessary)
Customer Service and Contact Information Responding to inquiries, handling complaints, and providing health education information
Financial and Administrative Operations Collecting fees, issuing receipts or invoices, and managing accounts
Compliance Cooperate with regulatory authorities in audits, file reports in accordance with the law, or provide information
Website Operations and Improvements Maintain website security, analyze usage patterns, and optimize the user experience
Marketing and Promotion (Only with prior consent) Information about events, classes, or health education (you can unsubscribe at any time)
Research and Statistics (De-identified) Conducting service quality surveys or academic research in a manner that does not allow for the identification of specific individuals

V. Period, Location, Recipients, and Methods of Use of Personal Data

(1) Term of Use

  1. Website Interactive Data:From the date of your last interaction with our firm until the purpose is achieved or you exercise your right to erasure and there is no obligation to retain the data; provided, however, that if laws, regulations, or contracts provide otherwise, such provisions shall prevail.
  2. Medical and Case Records:In accordance with the *Medical Care Act* and relevant regulations of the Ministry of Health and Welfare, medical records and other medical documentation must be retained for at least 7 years; In cases involving minors, the information shall be retained until at least 7 years; retention may be extended as required by law or for litigation purposes.
  3. Cookies and Analytics Data:Depending on the settings of each tool and our firm’s internal policies, this typically ranges from several months to 26 months.

(2) Utilizing the Region

  1. In principle, onWithin the Republic of China (Taiwan)Utilize.
  2. Due to the use of overseas services such as Google Analytics, Google Maps, and Facebook, some data may be transferred toOverseas(such as the United States), our firm will ensure, in accordance with legal requirements, that such recipients have appropriate safeguards in place.

(3) Target Audience

  1. Medical staff, administrative staff, and authorized management personnel within this facility.
  2. Information services, website maintenance, payment processing, SMS, or communication platforms outsourced by our firm, etc.Contractor(Our firm will oversee the security of its data in accordance with the contract).
  3. With your consent or as permitted by lawA Third Person(Such as referring healthcare providers and insurance companies (if you authorize a claim)).
  4. Competent authorities, judicial or law enforcement agencies(When required by law or in response to a lawful request).

(4) Methods of Use

Whether automated or non-automated, including but not limited to: electronic or paper records, database storage, contact via telephone or LINE, email notifications, statistical analysis, and de-identification.

VI. Special Protection of Sensitive Personal Data

  1. Our firm collects, processes, or uses yourSensitive personal data related to medical care, mental health, language development, and other areas, In principle, we will obtain yourWritten consent; If the subject is a minor, consent will be obtained from their legal guardian.
  2. Consent is not required in any of the following circumstances (pursuant to the proviso to Article 6 of the Personal Data Protection Act):
    • The law expressly provides that;
    • Government agencies or academic research institutions conducting statistics or research in the public interest, provided that the data has been de-identified;
    • To assist medical or mental health professionals in performing their statutory duties or professional responsibilities;
    • Information that the party has disclosed on its own or that has been lawfully disclosed;
    • Necessary to promote the public interest;
    • There is no infringement of the parties' rights.
  3. Our firm takes the following measures regarding sensitive personal data:Enhanced access controls, encryption, de-identification, and employee confidentiality trainingand other measures.

VII. Sharing with Third Parties and Outsourcing

(I) Principles

Our FirmNoSell, exchange, or rent your personal information to third parties without your consent.

(2) Exceptions to the Requirement to Provide or Share Information

  1. Get yourWritten or electronic consent；
  2. Explicitly provided for by law；
  3. To protect you from harm to your life, body, liberty, or propertyImminent Danger；
  4. In collaboration with government agencies or academic research institutions, for statistical or academic research in the public interest, provided that the data has been de-identified;
  5. If your conduct on this website or in connection with these services is determined to violate laws or regulations or to pose a risk of harming the rights and interests of this firm, other users, or third parties, and the disclosed information isIdentify, contact, or take legal actionas required;
  6. In Your Best Interest(such as an emergency medical referral);
  7. Our FirmContractorWhen assisting in the collection, processing, or use of personal data, our firm will supervise the contractor in accordance with the contract and require the contractor to comply with this policy and relevant laws and regulations.

(3) Third-Party Services That May Be Involved at This Time

Service Provider Uses Information That May Be Involved
Google LLC (Analytics / Tag Manager / Maps) Website Traffic Analysis, Map Embedding IP Address, Browsing Behavior, Device Information
LINE Corporation Official Account Appointments and Customer Service LINE ID, chat history, contact information
Meta (Facebook) Social Media Links and Embedded Content Depending on Meta's policies and your interactions
Web Hosting and IT Service Provider Website Operations and Data Storage Forms and Technical Records

Please refer to the official websites of the respective third parties for their privacy policies. Our firm assumes no full responsibility for the data processing activities of third parties, but will fulfill its supervisory obligations to the best of its ability within the scope of the engagement.

VIII. Cookies and Similar Technologies

(1) What Are Cookies?

Cookies are small text files that websites store on your device to record your preferences, keep you logged in, or analyze usage patterns.

(2) Types of Cookies Used on This Website

Type Purpose Is it necessary?
Essential Cookies Maintain the website's basic functionality, language settings (TranslatePress), and security 是
Analyzing Cookies Google Analytics (Code: GT-P35FRMKV) tracks traffic and user behavior 否
Functional Cookies Remember form preferences and improve the browsing experience 否

(3) Your Choices

  1. You can do this through your browser settingsRejecting or Deleting Cookies(Usually found under "Settings → Privacy → Cookies").
  2. If you decline non-essential cookies, some features (such as language preferences and certain analytics) may not function properly, but this will not affect your ability to make appointments by phone or via LINE.
  3. This website does not currently use the advertising personalization features of Google Analytics; if these features are enabled in the future, this policy will be updated to reflect that change.

IX. Privacy of Children and Adolescents

  1. Our clinic provides services such as pediatric physical therapy, speech therapy, and psychological therapy. In principle, the collection and use of related personal information require obtainingConsent of the Legal Representative (Parent or Guardian)。
  2. This website is not designed for use by children under the age of 13 on their own. If you become aware that a child has provided personal information on this website without the consent of a legal guardian, please contact our firm, and we will delete such information as soon as possible.
  3. Our firm applies confidentiality and security measures for children’s case records that are the same as or stricter than those for adults.

X. Security Measures for the Protection of Personal Information

Our firm implements security measures that comply with industry standards and legal requirements, including:

  1. Tissue Level:Restricting access permissions, signing confidentiality agreements, and conducting regular training;
  2. Technical Analysis:Firewalls, SSL/TLS-encrypted transmission, password protection, regular backups, antivirus protection, and vulnerability management;
  3. Physical Aspect:Control access to areas where medical records and documents are stored, and restrict entry by unauthorized personnel;
  4. Programming Aspects:Establish a mechanism for reporting and responding to personal data breaches.

However, since Internet transmission cannot be guaranteed to be 100% secure, please also keep your personal account and password (if any) secure.

XI. Retention Period for Personal Data

Data Types Shelf Life
Medical Records and Health Records At least 7 years, in accordance with the *Medical Care Act* (this period is extended for minors as prescribed)
Appointment and Contact Records Three years after the objective has been achieved, or as extended by law
Website Form and Cookie Analytics Data Depending on the tool settings, typically 14 to 26 months
Financial and Transaction Records At least 5 years, in accordance with tax and accounting laws and regulations
Marketing Consent Records For 3 years after you withdraw your consent or your last interaction

Once the retention period has expired or the purpose for which the information was collected has ceased to exist and there is no longer a need to retain it, our firm willDeletion or De-identificationProcessing.

XII. Your Rights

Pursuant to Article 3 of the Personal Data Protection Act, you may exercise the following rights with respect to the personal data held by our firm:

  1. Inquiries or Requests for Access
  2. Request for a Copy
  3. Request for Additions or Corrections
  4. Request to Cease Collection, Processing, or Use
  5. Request to Delete

Method of Exercise

  • Phone:03-2737788 (Please refer to our office announcements for service hours)
  • LINE Official Account:@fncc
  • Mailing Address:6th Floor, No. 1195, Zhongzheng Road, Taoyuan District, Taoyuan City 330, Fu'an Joint Treatment Center (Admissions)
  • Email:[email protected]（請替換為貴所專用信箱）

Important Notes

  1. This office requests that you provideIdentificationTo verify the applicant's identity; if the applicant is a minor, the application must be submitted by a legal representative.
  2. If it involvesAccessing or Copying Medical Records, in accordance with the *Medical Care Act* and the *Regulations on the Management of Medical Records by Medical Institutions*, a fee may be charged to cover necessary costs.
  3. If the information relates toThird-party privacy, medical records required to be retained by law, or any matter that would interfere with this firm’s legal obligations, This firm reserves the right to limit or deny certain requests in accordance with the law, and will provide an explanation of the reasons.
  4. This firm will, upon receipt of the request, Within 15 days(Subject to a 15-day extension if necessary) Respond with the outcome of the processing.

XIII. Marketing and Electronic Communications

  1. If our clinic sends out information about treatment programs, health education articles, event announcements, etc.Marketing Message, we will obtain your consent in advance.
  2. You can request this at any time by clicking the "Unsubscribe" link in the message, replying via LINE, or calling us.Unsubscribe from marketing messages, our firm will handle this within a reasonable time frame.
  3. Opting out of marketing messages will not affect necessary communications from our firm regarding services you have already received (such as appointment reminders).

XIV. Cross-Border Data Transfers

Because our firm uses overseas services such as Google and LINE, some of your personal data may be transferred toOutside the Republic of China. Our firm will:

  1. Verify that the recipient maintains a reasonable level of data protection;
  2. In accordance with the *Personal Data Protection Act* and the regulations of the competent authority, we will notify you and obtain your consent when necessary;
  3. Continuously review the necessity of cross-border data transfers and apply the principle of data minimization.

XV. Reporting Personal Data Incidents

In the event of theft, disclosure, alteration, or other incidents involving personal data, this firm will act in accordance with the *Personal Data Protection Act* and relevant regulations:

  1. Identify the issue immediately and take corrective action;
  2. Upon becoming aware of this Within 72 hoursNotify the competent authority (if necessary);
  3. If the incident is likely to have a significant impact on your interests, we will take appropriate measures toTo inform you, and describe the circumstances of the incident and the measures taken in response.

XVI. External Links

This website may contain links to third-party websites (such as Facebook, LINE, Google Maps, sources of health education articles, etc.). These websites have their own privacy policies,Not covered by this policy. We recommend that you review the website’s privacy policy on your own before visiting.

XVII. Policy Revisions

  1. We reserve the right to revise this policy at any time. The revised content will be posted on this website, and the “Last Updated” date will be updated accordingly.
  2. If the amendment involves a significant change to your rights and interests (such as adding new purposes for collecting sensitive information or sharing information with third parties), our firm will notify you through appropriate channels, such as website announcements, email, or LINE.Advance NoticeYou.
  3. Your continued use of this website or the services following the revisions constitutes your agreement to the revised policy; if you do not agree, please stop using the website or services and exercise your right to cease use or request deletion.

XVIII. Governing Law and Jurisdiction

The interpretation and application of this policy shall be governed byLaws of the Republic of Chinaas the governing law. The parties agree that any dispute arising from this policy shall be resolved in accordance withTaoyuan District Court, TaiwanAs the court of first instance (mandatory jurisdiction under the law may not be waived).

19. Contact Us

If you have any questions or comments regarding this policy or the processing of personal data, or if you wish to exercise the rights described above, please contact:

Organization Name Fuan United Treatment Center
Address 6th Floor, No. 1195, Zhongzheng Road, Taoyuan District, Taoyuan City 330
Phone 03-2737788
LINE @fncc
Official Website https://fncc.com.tw
Healthcare Facility Code Physical Therapy QY32010230 / Psychotherapy XY32010219 / Speech Therapy 1Y32010075
Data Protection Contact (Please provide the name and dedicated email address of the designated contact person.)

Appendix: Description of the Fields in the Forms on This Website

Contact Us Form

  • Name
  • Contact Number
  • Email
  • Related Matters
  • Details

Appointment Request Form

  • Name
  • Contact Number
  • Email
  • Services I would like to schedule
  • Additional Instructions (Subject to the actual fields on the form)

The information provided above is used solely for responding to inquiries, scheduling appointments, and providing related customer service, and will not be used for any purposes unrelated to those mentioned above.